Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Trilla Inc., a Delaware corporation (“Trilla,” “we,” “us,” or “our”), including its parents, subsidiaries, affiliates, successors and assigns, and govern your access to and use of Trilla’s website, mobile applications, software, APIs, platforms, tools, products and related services (collectively, the “Platform”).

By accessing, creating an account, registering for, browsing, downloading, installing, clicking acceptance of, or otherwise using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with these Terms, you may not access or use the Platform.

1. Acceptance of Terms

1.1 Electronic Acceptance

You agree that electronic acceptance of these Terms — including by clicking an acceptance button, creating an account, accessing the Platform, or continuing to use the Platform after updates are posted — constitutes a valid and enforceable agreement between you and Trilla. You represent that you have the legal capacity to enter into these Terms and that, if you use the Platform on behalf of an organization, company or other entity, you have authority to bind such entity.

1.2 Eligibility

The Platform is intended for users who are at least eighteen (18) years old, or the applicable age of majority in their jurisdiction. By using the Platform, you represent and warrant that: you meet the applicable age requirement; you have authority to enter into these Terms; your use of the Platform complies with applicable laws and regulations; and all information you provide is accurate and truthful.

2. Definitions

• “Platform” means Trilla’s websites, applications, APIs, software, databases, algorithms, recommendation engines, loyalty optimization tools, search functionality, interfaces and related services.
• “Content” means all information displayed, generated, calculated or provided through the Platform, including search results, travel options, estimated fares, loyalty program information, points and miles valuations, credit card recommendations, rankings, comparisons, recommendations, graphics, text, software outputs and AI-generated content.
• “Third Parties” means airlines, hotels, loyalty programs, credit card issuers, banks, financial institutions, travel agencies, booking platforms, payment processors, API providers, data providers and any other entity that is not Trilla.
• “Loyalty Programs” means airline, hotel, credit card, banking or other reward programs that provide points, miles, status benefits or other incentives.
• “User Data” means information provided by, connected by, generated by or collected from Users through the Platform, including account information, travel preferences, loyalty information, searches, interactions and usage information.
• “Estimated Value” means any estimated calculation, valuation, recommendation, conversion, comparison, prediction or analysis generated by the Platform, including points valuations, cents-per-point calculations, redemption analysis and expected savings.
• “Affiliate Link” means a link, referral mechanism or tracking method through which Trilla may receive compensation, commissions, fees, bonuses or other benefits when a User interacts with a Third Party.

3. Description of the Service

Trilla is a travel optimization technology platform (a “smart layer”) designed to help Users make more informed travel decisions by analyzing travel options, loyalty programs, rewards balances, credit card benefits and other relevant information. The Platform may provide recommendations regarding whether to use cash or points, potential redemption opportunities, which loyalty program may provide better value, which credit card may be relevant for a transaction, potential rewards opportunities, travel optimization strategies and referral opportunities.

Trilla is a technology platform and recommendation layer. TRILLA IS NOT an airline, a travel agency, a booking agency, a ticket issuer, a bank, a credit card issuer, a lender, a financial advisor, a travel advisor, or a fiduciary.

Trilla does NOT: issue airline tickets; process airline bookings; process hotel reservations; hold User funds; hold custody of miles or points; transfer points on behalf of Users; approve credit card applications; determine credit eligibility; guarantee rewards availability; or guarantee travel savings.

Trilla does NOT make bookings. All purchases, bookings, applications, enrollments, redemptions and transactions are completed directly between the User and the applicable Third Party, and any relationship created through such transactions exists exclusively between the User and that Third Party.

3.1 No Live Inventory

Unless expressly stated otherwise, information displayed by the Platform does not represent live inventory or real-time availability. Award availability, fares, pricing, transfer ratios, taxes, fees, redemption requirements and other travel information may change between the time a search is performed and the time the User completes a transaction with a Third Party. The User acknowledges that availability displayed by the Platform is not live inventory and may differ materially at the time of booking or transfer.

4. Artificial Intelligence and Automated Recommendations

The Platform may use artificial intelligence, machine learning, automated systems, statistical models, proprietary algorithms and other computational technologies to generate recommendations and improve Platform functionality. These systems may analyze information including travel preferences, search activity, loyalty program information, historical data, market information, available travel options and User-provided information.

AI-generated or algorithmically generated recommendations are provided solely for informational and decision-support purposes. They are not guarantees, financial advice, professional advice, promises of savings, guarantees of availability, guarantees of approval, or guarantees of optimal outcomes. Users remain solely responsible for evaluating recommendations and independently verifying information before making any travel, loyalty, financial or credit-related decision.

Trilla does not guarantee that any recommendation represents the cheapest option, the highest-value redemption, the best loyalty strategy, the optimal credit card choice, the maximum possible savings, or the best available travel option. AI systems may produce inaccurate, incomplete, outdated or unexpected results, and Users should independently verify all material information before acting.

5. No Professional Advice or Fiduciary Relationship

Nothing contained in the Platform creates a financial advisor relationship, a fiduciary relationship, a travel agent relationship, a broker relationship, a lender relationship, or any professional-client relationship. Information regarding credit cards, rewards programs, points, miles, travel costs or financial products is provided for informational purposes only.

Users are solely responsible for their own financial decisions, travel decisions and evaluation of any product, service or recommendation, and should consider their own circumstances, financial situation and objectives before applying for financial products or making travel decisions.

Recommendations are generated algorithmically based on information available at the time of the search and do not consider all aspects of the User’s financial situation, eligibility, tax consequences, travel objectives or personal preferences. Users remain solely responsible for determining whether any recommendation is appropriate for their circumstances.

6. No Guarantee of Savings or Results

Although Trilla seeks to help Users identify potentially valuable travel opportunities, Trilla does not guarantee savings, reduced travel costs, increased redemption value, successful bookings, availability of rewards, approval for credit products, receipt of bonuses, achievement of loyalty status, or any particular outcome. Past results, estimated valuations, historical pricing and previous redemption opportunities do not guarantee future results.

7. No Reliance

The User acknowledges that they are not relying upon any representation, warranty, prediction, estimate, expected savings, projected value, promotional statement or recommendation other than those expressly set forth in these Terms. The User assumes full responsibility for independently evaluating any travel, financial or loyalty-related decision before acting.

8. Duty to Confirm Before Booking, Redeeming or Transferring Points

BEFORE redeeming miles or points, transferring points between programs, purchasing a ticket, paying with a specific card, or enrolling in any program, the User MUST independently confirm all details — quantity of miles/points, fare, availability, conditions and taxes — directly with the relevant airline, loyalty program or card issuer (by phone, on its official website, or through its official channel).

The User expressly acknowledges that point transfers between loyalty programs are frequently IRREVERSIBLE, and that availability and fares may change between the time of search and the time of booking. The User assumes sole responsibility for verifying and confirming all information with the applicable Third Party before taking any action — particularly before transferring points to an airline or making a redemption.

Trilla shall have no responsibility whatsoever, and shall not be liable, for point transfers, redemptions, purchases or enrollments made by the User based on Platform Content without first confirming the details directly with the relevant Third Party. The User releases Trilla from any loss arising out of points transferred, expired, mis-valued, devalued or non-refundable.

9. Account Registration and User Responsibilities

9.1 Account Creation

Certain Platform features may require the creation of an account. When creating an account, you agree to provide accurate, current and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials; all activities performed through your account; ensuring information provided to Trilla is accurate; and ensuring that any account, loyalty program or financial information connected to the Platform belongs to you or that you have proper authorization to access and use it. Trilla is not responsible for unauthorized access resulting from your failure to protect your credentials.

9.2 Account Security

You agree to immediately notify Trilla if you believe your account has been compromised, your credentials have been exposed, unauthorized activity has occurred, or connected accounts have been accessed without authorization. Trilla may implement security measures, including authentication requirements, account verification procedures or access restrictions, to protect the Platform and Users.

9.3 Account Suspension and Restrictions

Trilla may suspend, restrict or terminate accounts if it reasonably believes the account violates these Terms; fraudulent activity has occurred; the Platform is being abused; the account creates security risks; the User violates applicable laws or Third-Party terms; or the User attempts to misuse Platform data or functionality. Trilla may take such actions with or without prior notice where reasonably necessary to protect the Platform, Users or Third Parties.

10. Loyalty Programs, Credit Cards and Connected Accounts

10.1 Authorized Connections

The Platform may allow Users to connect or provide information relating to airline loyalty programs, hotel loyalty programs, credit card rewards programs, financial accounts, travel profiles and other Third-Party services. By connecting such accounts, you represent and warrant that you own the account or have authorization to access it, you have permission to provide such information to Trilla, and your use of such information does not violate any applicable agreement.

10.2 Account Information Accuracy

Trilla relies on information provided by Users and authorized Third Parties. You acknowledge that Trilla does not independently verify ownership of loyalty accounts, points balances, elite status, credit card benefits, eligibility, account accuracy or redemption availability. You are solely responsible for ensuring that information connected to Trilla is accurate.

10.3 Third-Party Account Credentials

Where available, Trilla may use secure authentication methods, APIs, tokens or third-party connectivity providers to access authorized account information. Trilla does not intentionally request or store passwords for Third-Party accounts unless expressly disclosed and necessary for a specific feature. You acknowledge that Third-Party integrations may stop functioning, information synchronization may be delayed, data received from Third Parties may contain errors, and Trilla cannot guarantee uninterrupted access to, or continued storage or synchronization of, connected accounts.

11. User Data and Data Rights

11.1 User Data License

By providing, connecting, uploading or generating information through the Platform, you grant Trilla a worldwide, non-exclusive, royalty-free license to access, process, store, analyze, reproduce, modify, display and use such information for purposes including providing the Platform; generating recommendations; improving Platform functionality, search and comparison capabilities; developing new features; developing and training artificial intelligence and machine learning systems; maintaining security; preventing fraud and abuse; and conducting analytics — provided that personally identifiable information is handled in accordance with the Privacy Policy and applicable law.

11.2 Aggregated and De-Identified Information

Trilla may create, use and analyze aggregated, statistical, anonymized or de-identified information derived from User Data for product development, analytics, research, benchmarking, improving algorithms and valuation methodologies, developing artificial intelligence systems, and commercial purposes. De-identified information that cannot reasonably identify an individual may be used by Trilla without restriction to the extent permitted by applicable law.

11.3 No Transfer of Ownership

Except for the limited rights expressly granted in these Terms, Users retain ownership of their personal information, and nothing in these Terms transfers ownership of User Data to Trilla. Trilla owns all rights to Platform technology, algorithms, models, recommendation methodologies, valuation methodologies, databases, software, aggregated insights, anonymized datasets, and improvements derived from Platform usage.

12. Third-Party Services and Information

12.1 Third-Party Relationships

The Platform may display, compare or link to products and services offered by Third Parties, including airlines, hotels, credit card issuers, loyalty programs, financial institutions, booking providers and travel companies. Trilla is not an agent, representative, partner or fiduciary of any Third Party.

12.2 Third-Party Terms Apply

Any transaction, enrollment, booking, redemption, transfer or purchase made through a Third Party is governed exclusively by the terms and policies of that Third Party. You are responsible for reviewing prices, fees, taxes, restrictions, availability, cancellation policies, loyalty rules and credit card terms.

12.3 Third-Party Information Disclaimer

Trilla may receive information from APIs, data providers, loyalty systems, financial connectivity providers and other external sources. Trilla does not guarantee that Third-Party information is complete, accurate, current, available or error-free. Third-Party systems may change without notice and may impact Platform functionality. Trilla is not responsible for the availability, accuracy or performance of any third-party API, software provider, data provider, loyalty-integration provider or technology vendor upon which the Platform relies.

13. No Duty to Monitor

Trilla has no obligation to monitor, verify or notify Users regarding changes made by airlines, loyalty programs, financial institutions or other Third Parties, including changes to redemption rates, transfer ratios, availability, pricing, fees, expiration policies or program terms.

14. Affiliate Links, Referrals and Compensation

Trilla may participate in affiliate, referral, partnership or compensation programs and may receive commissions, referral fees, bonuses, marketing compensation or other forms of compensation when Users click referral links, apply for products, enroll in programs, purchase products or complete qualifying actions.

14.1 Ranking and Recommendations

Users acknowledge that Platform rankings, recommendations and displayed products may consider multiple factors, including User preferences, estimated value, availability, relevance, commercial relationships, affiliate compensation and proprietary Platform methodologies. Compensation may influence how products are displayed, but does not constitute a guarantee that any product is appropriate for a particular User. Users should independently evaluate any Third-Party product before taking action.

15. Credit Card and Financial Product Disclaimer

Trilla may display information about credit cards, financial products, rewards programs and related opportunities. Trilla does not issue credit cards, approve applications, determine creditworthiness, guarantee approval, guarantee bonuses, provide financial advice, or determine whether a financial product is suitable for a User. Credit card applications may involve credit checks, financial obligations, interest charges, fees and changes to credit history. Users are solely responsible for evaluating financial products before applying.

16. Influencers and Marketing Affiliates

Influencers and marketing affiliates who promote the Platform act as independent contractors under a separate agreement, and not as employees, agents or representatives of Trilla. They have no authority to bind Trilla, make statements on its behalf, or modify these Terms.

Opinions, statements, recommendations or promises made by any influencer or marketing affiliate are their own and not Trilla’s. Trilla does not endorse or guarantee statements made by influencers and shall not be liable for content, savings promises, results or representations that exceed or contradict these Terms and Trilla’s official materials. Influencers must comply with applicable law, including the FTC endorsement and disclosure guidelines and applicable LATAM advertising rules, by clearly and conspicuously disclosing their compensated relationship with Trilla.

17. Feedback and User Submissions

If you provide feedback, suggestions, ideas, recommendations, comments or other submissions regarding the Platform (“Feedback”), you grant Trilla a perpetual, worldwide, irrevocable, royalty-free, transferable license to use, reproduce, modify, publish, distribute, commercialize and incorporate such Feedback into the Platform without compensation or obligation. Feedback does not create any ownership rights, employment relationship, partnership or obligation between you and Trilla.

18. Subscriptions, Payments and Paid Services

18.1 Paid Features

Certain features, functionality or services of the Platform may require payment of subscription fees or other charges (“Paid Services”), which may include premium travel optimization features, advanced searches, enhanced recommendations, additional loyalty program integrations, business or enterprise functionality, or other features designated by Trilla. Trilla reserves the right to modify, introduce or discontinue pricing, plans, features or subscription offerings at any time, subject to applicable law.

18.2 Subscription Billing

If you purchase a subscription, you authorize Trilla and its third-party payment processors to charge the applicable subscription fee, applicable taxes and other authorized charges. Unless otherwise stated, subscriptions automatically renew for the applicable billing period until cancelled. You are responsible for keeping payment information accurate and current.

18.3 Cancellation and Refunds

You may cancel your subscription according to the procedures made available through the Platform or applicable payment provider. Unless required by applicable law, subscription fees are non-refundable, partial periods are not refunded, and unused features, searches or subscription periods do not create credit balances. If you cancel, you may continue accessing Paid Services until the end of the applicable paid period.

18.4 Payment Processors

Payments may be processed by third-party payment providers (which may include Stripe, Apple or Google). Trilla does not store full payment card numbers unless specifically disclosed and required. Your use of payment processing services may be subject to additional terms imposed by the applicable payment provider.

19. Free Trials, Promotions and Special Offers

Trilla may offer free trials, promotional periods, discounts or special offers. Unless otherwise stated, promotional offers may have additional eligibility requirements, promotional pricing may expire, and free trials may automatically convert into paid subscriptions — Users are responsible for cancelling before expiration if they do not wish to continue. Trilla reserves the right to modify or terminate promotional programs at any time.

20. Intellectual Property Rights

20.1 Ownership of Platform

The Platform and all related intellectual property are owned by Trilla or its licensors, including software, source code, object code, user interfaces, trademarks, logos, databases, algorithms, AI systems, machine learning models, recommendation engines, valuation methodologies, ranking systems, documentation, designs and proprietary technology. Except for the limited rights expressly granted in these Terms, no ownership rights are transferred to Users. Third-party trademarks belong to their respective owners.

20.2 Limited License

Subject to compliance with these Terms, Trilla grants you a limited, personal, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You may not sell access to the Platform, sublicense it, copy or reproduce Platform materials, modify the Platform, create derivative works, remove proprietary notices, or use the Platform for unauthorized commercial purposes.

21. Artificial Intelligence, Machine Learning and Data Restrictions

21.1 Restrictions on AI Training and Extraction

You may not use the Platform, Content, search results, recommendations, outputs or data to train competing artificial intelligence systems, train machine learning models, create travel optimization models, extract proprietary valuation methodologies, build competing databases, or develop competing products or services. This includes automated extraction, scraping, crawling or systematic collection of Platform outputs.

21.2 Reverse Engineering Prohibited

To the fullest extent permitted by law, you may not reverse engineer, decompile, disassemble, analyze source code, attempt to discover algorithms, attempt to extract models, or bypass technical protections.

21.3 Benchmarking Restrictions

You may not benchmark, test or evaluate the Platform for the purpose of developing, improving or marketing a competing product without Trilla’s prior written authorization.

22. Acceptable Use Policy

You agree not to use the Platform: (a) for unlawful, fraudulent or unauthorized purposes; (b) to violate the rights of Trilla, Users or Third Parties; (c) to submit inaccurate, misleading or unauthorized information; (d) to impersonate another person or entity; (e) to interfere with Platform security or operation; (f) to introduce malware, viruses or harmful code; (g) to scrape, crawl, index or collect Platform information without authorization; (h) to circumvent usage limitations or access restrictions; (i) to violate airline, loyalty program, financial institution or Third-Party rules; or (j) to abuse affiliate systems or referral programs.

23. API Access and Automated Access

If Trilla provides API access, such access is subject to API documentation, technical requirements, rate limits, usage restrictions and additional API terms. Trilla may limit, suspend or terminate API access if necessary to protect Platform availability, security or performance. You may not use unauthorized automated systems to access the Platform.

24. Communications

24.1 Electronic Communications

You consent to receive electronic communications from Trilla, including account notifications, security alerts, service updates, billing information, legal notices and product communications. Electronic communications satisfy any legal requirement that such communications be provided in writing.

24.2 Marketing Communications

Where permitted by law, Trilla may send promotional communications regarding travel opportunities, Platform updates, partnerships, products and services. You may unsubscribe from marketing communications at any time through available methods, and may continue receiving transactional communications necessary for your account or use of the Platform.

25. Beta Features and Early Access

Certain features may be offered as beta, experimental, preview, early-access or limited-release features. Beta features may contain errors, change substantially, become unavailable or have incomplete functionality. Beta features are provided for evaluation purposes and without warranties, and Trilla may modify or discontinue them at any time.

26. Disclaimer of Warranties

THE PLATFORM, CONTENT AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRILLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, including merchantability, fitness for a particular purpose, accuracy, reliability, availability, non-infringement and title.

Trilla does not warrant that the Platform will be uninterrupted, that results will be accurate, that recommendations will produce savings, that information will always be current, that errors will be corrected, or that Third-Party information will be accurate. The foregoing includes, without limitation, losses or damages arising from software defects, calculation or coding errors, algorithmic failures, data inaccuracies, service interruptions, downtime, viruses or other harmful components. Trilla provides no service-level guarantee (SLA) unless expressly agreed in writing. Some jurisdictions do not allow the exclusion of certain warranties; in that case, exclusions apply to the fullest extent permitted by law.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRILLA INC., ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS AND PARTNERS (COLLECTIVELY, THE “TRILLA PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, or for loss of profits, revenue, data, business opportunities, goodwill, points, miles or rewards, or losses arising from travel or financial decisions, regardless of whether Trilla has been advised of the possibility of such damages.

27.1 Specific Exclusions

Without limiting the foregoing, Trilla is not responsible for losses arising from inaccurate loyalty program balances; expired points or miles; loyalty program devaluations; airline or hotel policy changes; redemption restrictions; incorrect Third-Party information; unavailable flights or seats; changes in fares; credit card approval decisions; credit impacts; missed promotions; failed or irreversible point transfers; cancellations, delays or disruptions by Third Parties; or User decisions based on Platform recommendations.

27.2 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE TRILLA PARTIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (a) THE AMOUNT PAID BY USER TO TRILLA DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED U.S. DOLLARS (US $100), except where such limitation is prohibited by applicable law, including for gross negligence or willful misconduct. This limitation applies regardless of the legal theory asserted and even if any remedy fails of its essential purpose.

28. Indemnification

You agree to defend, indemnify and hold harmless Trilla and the Trilla Parties from any claims, damages, losses, liabilities, costs and expenses, including reasonable attorneys’ fees, arising from or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of applicable laws; (d) your violation of Third-Party terms; (e) information you provide through the Platform; (f) unauthorized access to accounts or information; (g) your travel bookings, loyalty decisions, point transfers, credit applications or financial decisions; or (h) your misuse of Platform Content or technology. Trilla reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with such defense.

29. Privacy and Data Protection

Your use of the Platform is subject to Trilla’s Privacy Policy, which explains how Trilla collects, uses, processes, stores and protects personal information and is incorporated into these Terms by reference. Given operations in the United States and Latin America, Trilla endeavors to comply with applicable data-protection law, which may include the CCPA/CPRA (California) and other U.S. state laws, as well as LATAM laws such as Brazil’s LGPD, Mexico’s Federal Data Protection Law, Colombia’s Law 1581 and Argentina’s Law 25.326, and the GDPR where applicable. Third Parties may separately process information under their own privacy policies, and aggregated or de-identified information may be used for permitted business purposes.

30. Security

Trilla implements reasonable technical, administrative and organizational safeguards designed to protect Platform systems and User information, including encryption in transit and tokenization where feasible. However, no internet transmission, storage method or security system can guarantee absolute security. You acknowledge that unauthorized access may occur despite reasonable protections, that you are responsible for protecting your account credentials, and that you should not provide unauthorized persons access to your account.

31. Copyright and DMCA Policy

Trilla respects intellectual property rights. If you believe that material available through the Platform infringes your copyright, you may submit a notice containing: identification of the copyrighted work; identification of the allegedly infringing material; your contact information; a statement of good-faith belief regarding the infringement; and a statement confirming accuracy and your authority to submit the notice. DMCA notices may be submitted to Trilla’s designated agent at info@flytrilla.com. Trilla may remove allegedly infringing material and terminate repeat infringers.

32. Export Controls and Sanctions Compliance

You agree to use the Platform in compliance with applicable export control, sanctions and trade laws. You represent that you are not located in a jurisdiction prohibited by applicable laws, are not using the Platform for prohibited purposes, and are not violating applicable sanctions regulations or listed on any applicable government sanctions list. Trilla may restrict, suspend or terminate access where required by law, including sanctions administered by OFAC or other authorities.

33. Regional Availability

The Platform, its features, and the products, cards, promotions and loyalty programs displayed may vary by, or be unavailable in, certain jurisdictions. Availability varies by jurisdiction and is not guaranteed in any particular location. Some offers are limited to specific countries or regions and eligibility requirements differ accordingly.

34. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Delaware, without regard to conflict-of-law principles. For Users who are consumers residing in Latin America, mandatory consumer-protection laws of the User’s country may apply to the extent they cannot be waived by contract. Any dispute arising from these Terms or the Platform shall be resolved according to the dispute resolution provisions below.

35. Dispute Resolution and Arbitration

35.1 Informal Resolution

Before initiating arbitration or legal proceedings, the User agrees to first contact Trilla at info@flytrilla.com and provide a reasonable opportunity (at least 30 days) to resolve the dispute informally.

35.2 Binding Arbitration

Except where prohibited by law, any dispute, claim or controversy arising from these Terms or the Platform shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable arbitration rules. The arbitration shall occur in Wilmington, Delaware unless otherwise agreed, except for eligible small-claims matters.

35.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND TRILLA AGREE THAT CLAIMS MAY ONLY BE BROUGHT ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS, REPRESENTATIVE ACTIONS OR PRIVATE ATTORNEY GENERAL ACTIONS.

35.4 Jury Trial Waiver

To the fullest extent permitted by law, both parties waive the right to a jury trial.

35.5 Arbitration Opt-Out

You may opt out of arbitration by providing written notice to info@flytrilla.com within thirty (30) days after first accepting these Terms.

35.6 Latin America

Where the mandatory consumer-protection law of a LATAM country in which the User resides prohibits binding arbitration or class-action waivers, those provisions will not apply to that consumer, and disputes will be submitted to the competent courts of the User’s domicile under local law.

36. Time Limitation for Claims

To the extent permitted by law, any claim relating to the Platform or these Terms must be brought within one (1) year after the event giving rise to the claim. Claims not brought within this period are permanently waived.

37. Force Majeure

Trilla shall not be responsible for delays, failures or interruptions caused by circumstances beyond its reasonable control, including internet failures, cloud provider outages, cybersecurity incidents, natural disasters, government actions, labor disputes, pandemics, telecommunications failures and Third-Party or API service failures.

38. Assignment

You may not assign or transfer these Terms without Trilla’s prior written consent. Trilla may assign these Terms freely in connection with a merger, acquisition, financing, corporate restructuring, sale of assets or transfer of business operations.

39. Changes to These Terms and the Platform

Trilla may update these Terms from time to time. When changes are made, Trilla may update the “Last Updated” date, notify Users through the Platform, or send email notification where required. Trilla may also modify or discontinue any feature, recommendation methodology, scoring, ranking, valuation methodology, artificial intelligence model, search capability, loyalty integration, wallet, rewards engine or other Platform functionality at any time without liability. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

40. Termination

You may stop using the Platform at any time. Trilla may suspend or terminate access if you violate these Terms, your use creates risk to Trilla or others, it is required by law, or it is necessary to protect Platform security. Trilla may also suspend or permanently delete inactive accounts, cached information or stored User Data after reasonable periods of inactivity, subject to applicable law and the Privacy Policy. Upon termination, your access rights end and certain provisions survive.

41. Survival

The following provisions survive termination: Intellectual Property Rights; AI and Data Restrictions; User Data and Data Rights; Feedback license; Duty to Confirm; No Reliance; payment obligations; Disclaimers; Limitation of Liability; Indemnification; Dispute Resolution and Arbitration; Governing Law; and General Provisions.

42. General Provisions

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain effective, and the affected provision will be construed to the maximum extent permitted by law.

Waiver. Failure to enforce any provision does not constitute a waiver of future enforcement.

Entire Agreement. These Terms, together with the Privacy Policy and any additional agreements referenced herein, constitute the entire agreement between User and Trilla and supersede any oral or written statements, marketing materials, presentations, promotional content, influencer statements or other communications not expressly incorporated herein.

No Partnership or Agency. Nothing in these Terms creates any partnership, employment, agency, fiduciary or joint venture relationship between User and Trilla. Notices. Legal notices may be provided electronically unless applicable law requires another method.

43. Contact Information

Trilla Inc. — Legal Department

Address: 8 The Green, Suite R, Dover, DE 19901

Email: info@flytrilla.com

Website: https://flytrilla.com

BY USING THE PLATFORM, THE USER ACKNOWLEDGES HAVING READ AND UNDERSTOOD THESE TERMS AND AGREES TO BE BOUND BY THEM, INCLUDING THE DATA AND FEEDBACK LICENSES, THE DUTY TO CONFIRM, NO-RELIANCE, DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND DISPUTE RESOLUTION PROVISIONS.